Responsible Gambling
Our Commitment to Responsible Gambling
At Nelspin, we are dedicated to providing a gaming environment that is both entertaining and safe. We believe that gambling should be a fun leisure activity, and we are committed to promoting responsible gaming practices. Our platform is designed to offer a secure experience, and we provide various tools and resources to help our players stay in control of their gambling habits. This page outlines our policies and the support available to ensure your time with Nelspin remains positive and enjoyable.
Maintaining Control of Your Gaming
Gambling should be an enjoyable pastime, not a way to make money. To ensure you maintain a healthy relationship with gambling, we recommend keeping the following points in mind:
- Set Limits: Before you start playing, decide on a budget and a time limit. Stick to them. Nelspin offers tools to help you set deposit, loss, and session limits.
- Gamble for Fun: Treat gambling as a form of entertainment, not a source of income or a way to solve financial problems.
- Know the Odds: Understand that wins and losses are part of the game. Don't expect to win every time.
- Don't Chase Losses: Chasing losses can lead to bigger losses. If you're on a losing streak, it's best to take a break.
- Balance is Key: Ensure gambling doesn't interfere with your daily responsibilities, work, or relationships.
- Avoid Gambling Under Influence: Do not play when you are under the influence of alcohol or feeling stressed, depressed, or upset.
Do You Need to Take a Break?
It can be difficult to recognise when gambling is becoming a problem. If you are concerned about your gambling habits, ask yourself the following questions:
- Have you ever spent more money or time gambling than you intended?
- Have you tried to stop or control your gambling but failed?
- Do you hide the extent of your gambling from family or friends?
- Has gambling caused any financial difficulties for you or your household?
- Has your gambling negatively impacted your relationships, job, or studies?
- Do you find yourself thinking about gambling when you should be focused on other things?
- Do you gamble to escape from worries, stress, or boredom?
If you answered 'yes' to one or more of these questions, we strongly encourage you to use our player protection tools or seek professional help from one of the support organisations listed below.
Player Protection Tools at Nelspin
We provide a range of tools to help you manage your gaming activity directly from your Nelspin account settings:
- Deposit Limits: Control the amount of money you can deposit into your account daily, weekly, or monthly.
- Loss Limits: Set a maximum net loss limit over a specific period to prevent excessive losses.
- Session Limits: Manage the amount of time you spend playing in a single session. You will be automatically logged out when the time limit is reached.
- Cool-Off Period: If you feel you need a short break, you can set a cool-off period for 24 hours, 7 days, or 30 days. During this time, you will not be able to access your account for gambling.
- Self-Exclusion: For a longer break, you can choose to self-exclude for a period of 6 months, 1 year, 5 years, or permanently. During self-exclusion, your account will be closed, and we will take all reasonable measures to prevent you from opening new accounts.
Protection of Minors
It is illegal for anyone under the age of 18 to open an account or to gamble at Nelspin. We perform strict age verification checks on all customers. Any accounts found to be used by minors will be immediately closed, and any winnings will be forfeited. We advise parents to use filtering software like Net Nanny or CyberPatrol to prevent minors from accessing online gambling websites.
Need Professional Help?
If you are concerned about your gambling or that of someone you know, confidential help and support are available from several professional organisations in Australia. They offer free, independent advice.
- Gambling Help Online: Provides 24/7 online counselling and support services. Visit gamblinghelponline.org.au or call 1800 858 858.
- Gambler's Help: Offers face-to-face, online, and telephone counselling for individuals and families affected by gambling. Visit their website for services in your state.
- Lifeline Australia: A national charity providing 24-hour crisis support and suicide prevention services. Call 13 11 14.
